Refund policy
Almost everything we make is cut and stitched after you order it, often to your own measurements. Because a made-to-order piece cannot be resold, we do not accept returns or offer refunds on stitched garments. Please check the size chart before ordering, and message us on WhatsApp at +92 309 6186180 if you are unsure — we would much rather help you choose than have you receive something that does not fit.
When we will replace a piece
We will exchange or replace an item, at our cost, if:
- it arrived with a manufacturing fault — a broken seam, a flaw in the fabric, missing embellishment;
- you received the wrong item or the wrong size through our error; or
- it was damaged in transit.
How to report a fault
Contact us within 3 days of delivery at info@4thdimensionclothing.com or on WhatsApp at +92 309 6186180. Please include your order number and clear photographs of the fault. We will confirm the next step before you send anything back.
The piece must be unworn and unwashed with its tags attached. Where the fault is ours, we cover return shipping and send the replacement at no charge.
What is not covered
- A change of mind, or a piece that does not suit you.
- Sizing, where the measurements you gave us were followed.
- Slight variation in colour between your screen and the fabric — dye lots and screen calibration both vary.
- Small irregularities in hand-embroidered or hand-embellished work. These are characteristic of the technique, not defects.
- Damage from wear, washing against our care instructions, or alteration by another tailor.
Cancelling an order
You can cancel before we begin cutting — usually within 24 hours of ordering. Once work has started the order cannot be cancelled. Message us as soon as possible if you need to.
Questions about any of this: info@4thdimensionclothing.com.